Customer satisfaction is as important to Galco today as it was over 50 years ago when we first began making holsters. We pride ourselves on the technical assistance offered by our knowledgeable Customer Service staff, who are happy to guide you through the holster selection process. We also offer a detailed guide to holster selection in our website FAQ. However, since we are shooters ourselves, we also recognize that not all holsters works perfectly for all gun carriers, and that “it doesn’t work for me” is a valid reason to return or exchange an item. Because of this, we offer an easy and hassle-free return process.
To return a product purchased directly from Galco Holsters, follow these three simple steps:
1. Contact Customer Service at 800.874.2526 or firstname.lastname@example.org within ten business days of receipt of the item.
2. Obtain a Return Authorization (RA) number and shipping instructions.
3. Return the item to Galco in new, unused condition in original packaging for a refund (less shipping and handling fees) or an exchange for an item that better meets your needs (we'll even pay the freight back to you).