Galco's Satisfaction Guarantee (for retail customers who purchased directly from Galco)
Customer satisfaction is as important to Galco today as it was over 50 years ago, when we first began making holsters. We pride ourselves on the technical assistance offered by our knowledgeable Customer Service staff, who are happy to guide you through the holster selection process. We also offer a detailed guide to holster selection in our website FAQ. However, since we're shooters ourselves, we also recognize that not all products work perfectly for all gun carriers, and that “it doesn’t work for me” is a valid reason to return or exchange an item. Because of this, we offer an easy and hassle-free return process.
Retail customers who wish to return a product purchased directly from Galco Holsters should follow these simple steps:
- Contact Galco Customer Service at 800-874-2526 or customerservice@galcogunleather.com within ten business days of receipt of the item.
- Obtain a Return Authorization (RA) number and shipping instructions from a Galco Customer Service Representative.
- Return the item to Galco in new, unused condition for a full refund (less shipping and handling fees) or an exchange.
Galco’s goal is to satisfy the gun-carrying needs of all our valued customers. If the product you purchased from us doesn’t meet your needs, please let us help find the right product for you!
Some returns may be subject to a 20% restocking fee.
Original shipping fees are non-refundable. Shipping is considered a service and non-refundable once the service has been provided. Return shipping is the responsibility of the customer.
