Customer Service stinks!
Bought two of these for Springfield Armory XD-M Elite pistols. Spoke to someone about the fit and was assured that they would fit perfectly. These pistols have Ambidextrous magazine releases. This does not come up far enough to cover it- not safe. I called Customer service and they (two different people) said that the leather is not that thick that it would matter, so in their eyes, none is just as good as some. Ridiculous! Since I had done my due diligence by calling before purchasing them, I expected them to issue a full refund. They still stuck me for $40 in shipping fees. I will never purchase anything from them again.
[GALCO RESPONSE]
Thank you for the review, G., and the opportunity to educate a customer!
You're proceeding from a fundamental misunderstanding. Holster-making best practice is actually to NOT cover the magazine release with leather. We very specifically do not cover or contact the mag release with holster material, and this is by intent and design. There are several reasons:
1. The mag release is small, and thus much less likely to be accidentally hit than a larger piece of leather laid over it.
2. By laying a piece of leather over the mag release, you're essentially creating a fulcrum that makes accidental activation of the mag release MORE likely rather than less.
3. Covering the magazine release prevents an administrative reload. Anyone who has attended upper-tier training will understand why the capability of performing an administrative reload is important.
The images in the product detail illustrate very clearly that the magazine release is exposed. Again, this is 100% intentional on our part, and correct holster design.