Bill
"Hi, I'd like to express my thanks for excellent service from your company. On the weekend of September 10th, one of your reps by the name of Bob was at Bill's Gun Shop in Robbinsdale, Minnesota for their semi-annual gun show. He did an excellent job answering questions and showing off your products. I had the chance to talk to him for about 30 minutes while I was deciding whether or not to buy a Miami Classic shoulder rig for my Walther P990. Bob advised me that he didn't have my specific holster on hand (and neither did the shop), but he could order it. I left his display and wandered around the rest of the show. A while later I came back and took him up on his offer to personally fit me with the shoulder rig he had with him, carefully explaining each adjustment. This took another 20 minutes or so. I ordered on the spot from him, not only saving me shipping costs, but also receiving a 10% show discount. 13 days later, I had my holster and was getting the feel of it, making minor adjustments for the perfect fit. Thanks to Bob, I knew exactly how it should feel and how tight it should be. Please let him know that I really appreciate the time he took to help me with my decision. It was very helpful to have a hands-on fitting ahead of time so I knew what to expect. I don't recall Bob's last name, but the initials on the receipt were "RWH". I look forward to seeing him at the spring gun show to thank him in person (and possibly purchase a holster for my Glock 27). Thanks again for the prompt service, and for treating a customer so well that he'll recommend you to anyone he can. Sincerely, Bill, Minnetonka, MN"